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Product Support

At Medialogic Dubai, we are committed to ensuring that every customer gets the most out of their software and hardware purchases. Whether you need assistance before buying, help with installation, or technical troubleshooting after purchase, our team is here to support you.

1. Pre-Purchase Support

  • Guidance on selecting the right product for your needs (software/hardware).

  • Compatibility checks with your existing systems and workflows.

  • Licensing options (perpetual, subscription, educational).

  • Demo sessions for selected products.

đź“© Contact: support@medialogicdubai.com

2. Post-Purchase Support

For Software

  • License key delivery and activation guidance.

  • Installation and configuration assistance.

  • Basic usage support to help you get started.

  • Access to product manuals, video tutorials, and knowledge base.

For Hardware

  • Delivery tracking and installation guidance.

  • Initial setup and configuration instructions.

  • Recommendations for optimal performance and maintenance.

3. Troubleshooting & Technical Issues

Our support team can help you resolve:

  • Installation errors or activation failures.

  • Performance issues (e.g., rendering slowdowns, compatibility problems).

  • License transfer requests (e.g., moving to a new device).

  • Hardware connectivity or driver issues.

4. Warranty & Repairs

  • Software: Warranty is based on the licensing agreement with the respective vendor.

  • Hardware: Covered under manufacturer’s warranty terms.

  • For repairs or replacements, please contact our team with your invoice and product serial number.

5. Trials & Free Licenses

  • Due to high demand, processing time for trial and free license requests may vary.

  • All trial requests are handled in the order they are received.

6. How to Get Support

7. Self-Help Resources

We encourage customers to explore our Product Resources & Guides section for:

  • Installation manuals.

  • Video tutorials.

  • Frequently Asked Questions (FAQ).

  • Best practices for software and hardware maintenance.

Our Commitment:
We aim to respond to all support requests within 1 working day. For complex technical issues, resolution time may vary depending on vendor response times.