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🛒 Ordering & Purchasing

You can place an order by selecting your desired product, adding it to your cart, and proceeding to checkout. Follow the on-screen instructions to enter your billing information and complete payment securely.

Yes, we provide official quotations for bulk or business purchases. Please use the “Request a Quote” option on the product page or contact us directly at sales@medialogicdubai.com.

Yes, we offer academic discounts on selected software like SketchUp, Enscape, V-Ray, Rhino and others. You’ll be required to submit valid academic proof during checkout.

💳 Payments & Invoicing

We accept credit/debit cards, Apple Pay, bank transfers (for bulk orders), and other secure online payment gateways.

Displayed prices on our website do not include VAT. A 5% UAE VAT is calculated at checkout based on your billing location. A VAT-compliant tax invoice will be automatically generated after a successful order.

Our primary billing currency is AED. You can choose to view prices in USD, but the final amount will be converted based on your payment provider’s exchange rate.

We recommend completing your payment in AED to avoid potential extra charges from currency conversion by your bank or payment provider.

🚚 Delivery & Licensing

Most software licenses are delivered digitally via email within 1–3 working days after payment confirmation. Some products may require manual activation or vendor verification.
Our sales team will personally contact you via email or phone to confirm any further requirements or provide installation instructions.
You can also reach us anytime at:
📞 +971 4 5516636
📧 support@medialogicdubai.com
💬 WhatsApp: +971 58 846 3246

Yes, basic installation guidance is provided. For complex setups or enterprise deployments, we offer premium support services—contact support@medialogicdubai.com for assistance.

Yes, we offer shipping for AV hardware and boxed licenses across the UAE. Delivery timelines depend on product availability and your location.

🔄 Returns, Refunds & Support

Orders can only be modified or cancelled before they are processed. For digital licenses, once delivered, cancellations are not accepted.

Refunds are issued only in case of non-delivery or duplicate orders. Software once delivered is non-refundable unless there's a technical error on our side.

You can reach us via live chat on our website, email at or call our UAE customer service line listed on the contact page.

You can also reach us anytime at:
📞 +971 4 5516636
📧 support@medialogicdubai.com
💬 WhatsApp: +971 58 846 3246

🧾 Licensing & Activation

Yes, you’ll receive the official license key, activation guide, and any relevant vendor documents via email you provided in the checkout.

Absolutely. Medialogic is an authorized distributor for all listed brands, including SketchUp, V-Ray, Bluebeam, Rhino, and more.

License transfer policies vary by product. Please refer to the vendor’s terms or contact us if you're unsure about your product’s licensing rules.

🧑‍💼 B2B & Resellers

Yes, we support B2B reseller models. If you're interested in becoming a reseller, please email sales@medialogicdubai.com with your company details.

Yes, VAT-compliant invoices are automatically generated. You can also enter your TRN (Tax Registration Number) during checkout for accounting purposes.
Additionally, our team will send you a PDF version of the tax invoice along with the license or product delivery for your records.

Yes, for subscription-based software, we send timely renewal reminders and can manage your renewals on request.

🎓 Training & Tutorials

Yes, we provide on-demand training sessions for most of the software and AV solutions we offer. Training is available in both free and paid formats, depending on the complexity and vendor requirements.

You can request a session by contacting us via:
📧 support@medialogicdubai.com
📞 +971 4 5516636
💬 WhatsApp: +971 58 846 3246
Our team will schedule a suitable time and share the training format (live, recorded, or interactive).

Yes, we share official user guides, quick-start manuals, and recorded tutorials with your purchase—especially for tools like SketchUp, V-Ray, and Bluebeam. You can also find selected resources on our product pages or request them via email.